Politique d’expédition
Shipping Policy
1. Order Processing
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Processing Time: All orders will be processed and shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays).
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Delay Notification: If inventory shortages or other issues arise, we will contact you via email (service@luminaryrune.com) within 24 hours.
2. Domestic Shipping (Mainland China)
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Shipping Fees:
✅ Free shipping on orders over ¥199.
⚠️ A flat fee of ¥10 applies to orders below this threshold (calculated automatically at checkout). -
Delivery Timeline:
📦 3-5 business days for delivery (delays may occur due to pandemics/extreme weather).
🚚 Carriers: SF Express, JD Logistics.
3. International Shipping
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Supported Regions: United States, Mexico, Canada, New Zealand, Australia.
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Customs Duties:
⚠️ Recipients are solely responsible for all import duties, taxes, and clearance fees (placing an order constitutes acceptance of this term).
💡 We recommend checking your country’s customs regulations (e.g., USCBP for the USA) before ordering. -
Delivery Timeline:
🌏 8-15 business days (extended to 20 days for remote areas like Mexico/New Zealand).
📮 Carriers: DHL International, EMS.
4. Returns & Exchanges
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Return Eligibility:
✅ Items must be unused, with original tags attached, and in undamaged packaging.
⏰ Requests must be submitted within 7 days of delivery (based on carrier tracking). -
Return Process:
1️⃣ Email service@luminaryrune.com (subject: "Return + Order Number").
2️⃣ Provide order number + product photos (defective items require photos within 48 hours).
3️⃣ Upon approval, we will email a return label and designated address.
⚠️ Unauthorized returns will not be accepted.
5. Special Terms for EU Consumers
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🛡️ Under EU Directive 2011/83/EU, EU customers retain the right to return items without justification within 14 days.
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📅 The return period begins the day after delivery.
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🆓 Return shipping costs are covered by us (using our provided return label).